Membership and Benefits

  1. The membership term (validity period) shall be 12 calendar months from the date of issuance of the membership.
  2. The membership card and the certificates are valid as printed and cannot be extended or revalidated. Membership certificates cannot be replaced if lost or stolen.
  3. The dedicated Member Help Desk is open from 9:30 am to 6:30 pm, Monday through Saturday except on public holidays. You may contact the Member Help Desk via the Toll Free number 18001024301 or via e-mail at contactus@diningprivilege.com.
  4. The membership card and the certificates have no cash value and cannot be traded for any other service.
  5. The membership card is not transferable. Only one card can be used for one dining group of up to fifteen (15) guests.
  6. The total amount of the membership fee will be refunded provided the membership has not been used and the refund is requested by the Member within 15 days of acceptance of the membership.
  7. The refund will only be actioned after the receipt of the membership card, all the certificates and a written cancellation request.
  8. Presentation of the Dining Privilege Membership Card is imperative for availing the benefits under this program. A photo ID may be requested to confirm identity.
  9. Terms of use of participating hotels, restaurants and membership benefits are subject to change without prior notice. Please refer to www.diningprivilege.com for the latest updates.
  10. Dining Privilege reserves the right to add, modify, withdraw or delete any of the benefits, rules, terms of use and the duration of the program, with or without prior notice. All decisions in this regard shall be final and binding on the members of the program.
  11. Dining Privilege reserves the right to deny a membership to any individual without assigning a reason.
  12. Fraud or abuse concerning the program membership is subject to appropriate administrative and / or legal action by Dining Privilege including termination of the membership.
  13. Lost or stolen membership cards must be immediately reported to the Member Help Desk. An administrative fee of Rs. 500 + taxes will be charged for a replacement membership card. The new issued card shall have the same expiry as the original membership card.
  14. Your participation in the Dining Privilege Program is voluntary and at your own risk. 
  15. We will make reasonable efforts, but the Dining Privilege website and other materials may contain typographical or other errors including the benefits of the Dining Privilege Program. We will not be responsible for any such error, typo or misprint and reserve the right to refuse to accept any benefit or transaction arising out of such an error.
  16. In no event will we be liable to you for any indirect, incidental, special or consequential damages arising out of, or in any way connected with the Dining Privilege Program. You agree that our total cumulative liability in connection with or arising out of the Dining Privilege Program and these Terms and Conditions, will not exceed the amount paid by you directly as current year membership fee towards your participation in the Dining Privilege Program.
  17. This section will survive the termination of the Dining Privilege Program and your participation in the Dining Privilege Program.
  18. Without prejudice to any other mode of proof, through the payment of the Dining Privilege membership or the use of the membership card or any of the certificates, the Member accepts these terms of use, as amended from time to time on www.diningprivilege.com and agrees to be bound by them.
  19. In the event of a dispute, Dining Privilege reserves the right for final interpretation of these terms of use. Any escalation and resolution of the dispute will be limited to the participating host hotel of the member and Intercontinental Hotels Group India Pvt. Is not liable for any  indirect, incidental, special or consequential damages arising out of, or in any way connected with the Dining Privilege Program.
  20. It is recommended to make a reservation in advance clearly stating the use of the membership benefits at the hotels to avoid any disappointment on arrival.
  21. If you wish to avail of GST input credit (as per the provisions and conditions under GST Law), we request you to send us your GST Registration number, Company Name and GST Registration State within one week of the receipt of receiving the membership package, so that we can update our records to enable you to take an input credit of the GST amount on the membership fee, if applicable. GST details received after one week of enrolment will not be entertained.
  22. Membership benefits may vary, depending on the location where the membership is purchased and used.

Dining Benefits

  1. Membership discounts are available on a table of up to a maximum of fifteen (15) guests while dining at any participating restaurant in the Dining Privilege program.
  2. Dining Privilege membership discounts are not applicable in conjunction with any other special promotion or discount program.
  3. The value of the specific discount shall not include central, state, local taxes, off-premise, takeaway or room service orders. Card benefits and certificates are not applicable during Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Valentine's Day, Independence Day or any other day as specified by the hotel.

Accommodation Benefits

  1. All reservations are subject to room allocation availability.
  2. Reservations can only be made within 30 days of arrival or as stated on the certificates. blackout dates may apply.
  3. Bookings made through Travel Agents, Corporations or any third parties are not eligible for reservations or discounts under this program. All reservations under this Program are non-commissionable.
  4. Amendments or cancellations of room reservations must be made with a 72-hour prior notice. Hotel Cancellation Policy will apply with respect to retention charges.
  5. Please surrender the relevant accommodation certificate and present valid photo Id's of the occupants of the room to avail of the accommodation benefits.
  6. Early check-in, late check-out or specific room type requests are subject to availability and cannot be guaranteed at the time of reservation.

Certificates

  1. All certificates are for one-time use only; must be surrendered at the time of arrival, have to be utilized in full and cannot be exchanged for cash or any other service.
  2. The benefits given in the certificates are accompanied by the terms of use given on the face and on the reverse of the certificate.
  3. House rules are applicable on use of the Swimming Pool, Health Club and the Spa.

Privacy Policy

  1. The information provided by you at the time of enrolment and from time to time is collected by TLC DigiTech Pvt. Ltd. hereinafter referred to as TLC. TLC manages the Dining Privilege program under agreement from participating hotels in India. TLC will collect and use personal data provided by you as described in our Privacy Statement found at https://www.tlcgroup.com/privacy-policy to provide you with goods and services, to comply with legal and contractual requirements and for other purposes permitted by law. It is mandatory that you provide us with this personal data so that we can provide you with the goods and services requested by you. We will share your personal data as outlined in our Privacy Statement, which includes sharing with our participating hotel partners in India and its affiliates. To the extent permitted by applicable law, TLC, may transfer your personal data to other countries where data protection laws may differ from those of your home country. You may request access to, a copy of, or request the correction or deletion of your personal data, object to the processing of your Personal Data, make a change to your communication preferences, make a complaint or ask a question relating to your personal data, by emailing to privacyofficer@tlcgroup.com. You may also make a complaint with a data protection authority at any time.
  2. By enrolling in the Dining Privilege membership, you consent to your personal data being collected, used, shared and transferred as detailed above and in the TLC Privacy Statement. You also expressly consent to the use of your personal data by TLC and its program and hotel partners to send program related content, offers or promotions to you via e-mail, telephone, messages or snail mail, consistent with the communication preferences that you elect from time to time.